Prepare payment issues on your account

If y'all try to buy something on Google Play just your payment is declined or won't process, try the steps below.

If you've bought something so have a problem with or question about it, see issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the height, select Alerts Notification bell icon.
  3. If you take a cerise alert, enter your payment information and wait for the team to answer.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If there'south a problem with one payment method you can effort paying with a dissimilar ane.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go dorsum to the detail you desire to buy & tap the price.
  3. Tap the current payment method.
  4. Choose a dissimilar payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

In that location may exist a problem with your credit or debit card if you see 1 of the following fault messages:

  • "Unable to process payment: low menu balance"
  • "Unable to complete transaction. Delight use another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to consummate transaction: expired card"
  • "Correct this carte info or endeavor some other card"

To set up these errors, endeavor the following steps:

Brand sure your card & accost information is upward to appointment

Expired credit cards or old billing addresses are a common reason for payments non to piece of work properly. To update this data utilize Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method y'all are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your bill of fare address matches the address in Google Payments

If your credit card is registered to a different accost that tin cause the payment to be declined. Check the aught lawmaking matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the buy.
  3. ClickEdit.
  4. Cheque that the address listed matches the billing accost of your bill of fare.
  5. If needed, update the accost.

So, try your purchase again.

Submit whatever actress information that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. We will not be able to procedure the transaction on your account without this information.

Cheque you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure yous accept enough to consummate the purchase.

Contact your banking concern or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte to ask about the transaction and see if they know the reason for the refuse.

Ready errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If you run into "Your payment was declined due to an upshot with your account"

If you see this bulletin, information technology might exist because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros demand a little more information to protect your business relationship confronting fraud.
  • We demand a little more than information to comply with EU police force (Customers from European Marriage member states simply).

To help fix these issues:

  1. Get to the payments heart.
  2. Take action on any errors or requests in the payments center.
    • You might need to verify your identity earlier you tin can buy anything through your Google Account.
  3. Brand certain your proper noun, address, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider beak)

If you lot're having problem paying through directly carrier billing, attempt the following:

  • Make sure you're connected to your carrier network, directly or past wi-fi.
  • Make sure you've added direct carrier billing as a payment method.
  • Make certain you're using the local currency.

If y'all yet accept problems, contact your mobile telephone service provider for help.

If yous can't add a payment method or have a trouble with a different payment method

If you're having a problem with a different payment method, go to Google Payments to set the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for whatever notifications or requests for information & provide anything that'southward asked for.
  3. Check that your address is up to date.
  4. Check that the payment methods listed are the ones yous want to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the menu before you tin can use it over again:

  1. Go to pay.google.com and sign in to your account.
    1. If you lot accept multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you lot'll detect a temporary charge on your card statement along with an viii-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit code.

If you lot try to verify the payment method again:

  1. Confirm which card you lot want to verify.
  2. Check how long agone you tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Check your bill of fare argument. Y'all should find a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Bill of fare is grayed out & says "bill of fare is ineligible"

You tin't use this carte du jour for this buy. Attempt to make the buy over again with a different carte du jour.

If the card you desire to use isn't listed, follow the on-screen instructions to add a new card.

If you utilise dual SIM menu devices

Check if the correct SIM carte du jour is in slot ane and remove whatever SIM bill of fare from slot ii.

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